Title: Senior Manager, Patient Support
Location: Edison, NJ
If you are interested in the below position, please send your resume to firstname.lastname@example.org and reference the position title within the subject line.
This position will responsible for supporting the TG Therapeutics reimbursement and patient services hub. The Senior Manager will be accountable for ensuring that the reimbursement hub providers compliantly provide the highest level of customer service to patients and healthcare providers. This role will also collaborate cross-functionally within the commercial organization to identify and implement creative access and reimbursement solutions.
– –Work collaboratively with the commercial organization on strategic planning to ensure efficient patient access.
– –Participate in the hiring, training and deployment of the reimbursement vendor.
––Assist with the management of day-to-day operations of the reimbursement and co-pay assistance vendor(s) with a focus on operational excellence.
––Develop and implement strategies and tactics that support the co-pay assistance program and align with the commercial objectives of the brand.
––Conduct regular site visits to reimbursement vendor(s) and participate in regularly scheduled cadence meetings, holding reimbursement vendor(s) accountable for contractual agreements.
––Partner with access marketing, legal, medical, and regulatory teams to develop compliant program specific materials.
––Collaborate with legal, compliance and commercial on developing and executing launch-readiness and ongoing training initiatives for TG’s field-based teams.
––Partner with legal, compliance, and regulatory teams to develop compliant program business rules, SOPs, call guides and training.
––Collaborate with the hub’s Training and Quality Assurance team to conduct regularly scheduled case reviews to assure reimbursement counselors are compliantly meeting the needs of patients and HCPs.
––Maintain responsibility and integrity of the program’s business rules and SOPs and assure that they are compliantly carrying this out in day-to-day interactions and case management documentation.
––Ensure that all patient support programs service offerings are in accordance with the organizational policies and federal and state laws and regulations.
––Serve as a reimbursement and access expert by developing knowledge of payor trends, federal and state laws and regulations, and evolving healthcare landscape.
––5+ years of biopharmaceutical industry experience or equivalent with a proven history of increasing responsibilities and accomplishment
––Previous experience working closely with reimbursement vendors for pharmacy and buy-and-bill products. Strong knowledge of biologics and specialty products.
––Demonstrated ability to lead and execute launch plans.
––Ability to prioritize and manage multiple projects/initiatives.
––Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively.
––Demonstrates strong personal presentation skills.
––Passionate, adaptable, and customer focused.
––Demonstrates the ability to successfully complete a wide range of projects.
––Makes operating decisions in conformance with budget limitations.
––Develops creative, successful and unique strategies.
––Handles customer complaints with tact and diplomacy.
––Demonstrates an ability to effectively influence key decision makers.
––Excels in establishing clear performance objectives and evaluation criteria.
––This position requires moderate travel (25-30%)
– BS or BA required.
– 5+ years of biopharmaceutical industry experience or equivalent with a proven history of increasing responsibilities and accomplishments.