Open Position

Title: Associate Director, Marketing Operations (Promotional Review/MLR)

Location: Remote

If you are interested in the below position, please send your resume to [email protected] and REFERENCE THE POSITION TITLE within the subject line.


The Associate Director, Marketing Operations, reports directly to the Executive Director of Marketing and holds a critical commercial role. This role will be responsible for managing the Medical, Legal, Regulatory Review process in support of promotional and educational content approvals to ensure business needs are met in a compliant, efficiently organized, and collaborative way.  This role will also lead cross functionally the print, fulfilment, and distribution coordination.

Key Responsibilities

Partner with key internal and external stakeholders across the TG (MS) commercialization team to ensure a collaborative, compliant, and efficient MLR review process

Lead the facilitation and organization of our weekly cross functional MLR meetings, ensuring stakeholder and business needs are being addressed according to project timelines

Support each stakeholder team with annual MLR forecasting for content approvals across training, marketing, market access and medical affairs

Proactively partner with team during offline content reviews to monitor and document progress

Manage documentation, clarity and reconciliation of content review and approval comments

Plan and manage weekly MLR meeting agendas across the teams to meet content approval needs and deadlines

Monitor timelines to ensure pre-meeting documents have been distributed or routed to the MLR review team according to process timeline requirements to support an efficient use of scheduled meeting / review time

Facilitate, in partnership with appropriate stakeholders, the delivery of approved materials for Veeva CRM upload, print production, Compliance Wire, etc.

Continuously ensure content approvals are following the appropriate review /approval paths and document retention guidelines

Collaborate with MLR stakeholders to solicit feedback for improving the MLR process effectiveness

Serve as Veeva PromoMats administrator assisting with system administration responsibilities including but not limited to dashboard setup, reporting, and quality control of data integrity

Serve as lead Veeva PromoMats administrator with the execution of MLR stakeholder training to ensure internal teams and agency partners are knowledgeable, competent, and certified in their responsibilities to successfully execute the MLR process

Serve as Veeva PromoMats system administrator in the development of defining and reporting KPIs

Collaborate cross functionally the print, fulfilment, ordering, and distribution process to help with planning and ongoing management

This role will also assist with select marketing projects such as company meeting organization and launch planning

Professional Experience/Qualifications

We are looking for an individual that is highly motivated, solutions oriented and a proactively collaborative partner with the relevant experiences in managing the MLR stakeholders and responsibilities listed above. We value someone who has exceptional communication skills and can adapt to challenging and/or changing MLR stakeholder needs to successfully support the business.

Strong facilitation and communication skills in managing MLR stakeholder collaboration

Expert listening skills and ability to probe for undisclosed information

Capable of engaging senior management and external agency partners

Demonstrated experience in successfully supporting oncology brand launches through the MRR process

Working knowledge of FDA regulations, pharmaceutical advertising submission guidelines and timelines to facilitate promotional and educational content approvals to support oncology brand launches

Highly organized with an exceptional attention to detail

Experience in working with various MLR technical and organizational tools

Experience proofreading of technical documents

Ability to build, manage, and lead multiple cross-functional partnerships and initiatives simultaneously


Associates Degree with 5+ years of relevant MLR career experience within the pharmaceutical industry