Open Position

Title: Manager, Patient Support Operations

Location: Remote

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If you are interested in the below position, please send your resume to [email protected] and REFERENCE THE POSITION TITLE within the subject line.


The Manager must have experience in Multiple Sclerosis (MS). This position will be responsible for supporting the MS Patient Support Team to ensure a successful launch of the MS Patient Support Services Program and the ongoing maintenance of the program. The ideal candidate will have experience in supporting the day-to-day operations of a patient support program for a buy-and-bill product plus managing implementation and launch activities.

Key Responsibilities

Participate in the design, implementation, launch and oversight of the MS Patient Support Program (hub, PAP Pharmacy and co-pay).
Support the development of program related strategies and tactics that enhance the MS patient experience.
Partner with the MS Patient Support Leads to coordinate launch activities and key deliverables across various workstreams and assist in the planning and execution of innovative MS service offerings.
Manage MLR submissions for the MS Patient Support Operational Materials i.e., HCP and Patient correspondence letters, call guides, FAQs and training materials.
Serve as a patient support subject matter expert and effectively communicate with various cross-functional partners within the commercial organization.
Serve as contract liaison between TG Patient Support Leads, TG Legal and Compliance Teams and Vendor (s). This includes submitting contract request, holding stakeholders accountable for deadlines, managing redlines among other tasks.
Support the MS Patient Support Team with the hiring, training and deployment of the hub, PAP Pharmacy and co-pay vendors.
Assist with the management of the day-to-day operations of the patient support vendors with a focus on operational excellence (managing project timelines and deadlines).
Participate in site visits to the vendor(s) and participate in regularly scheduled cadence meetings and quarterly business reviews.
Assist the MS Patient Support Team in developing compliant program-specific materials and business rules, SOPs and Work Instructions.
Prioritize and manage multiple project timelines and deliverables.
Serve as a TG Patient Support Expert by having a thorough understanding of the MS Patient Support Program and its offerings.

Professional Experience/Qualifications

5+ years of biopharmaceutical industry experience in MS with a proven history of increasing responsibilities and accomplishment
Previous experience working closely with buy-and-bill products. Strong knowledge of biologics and specialty products.
Demonstrated ability to manage project timelines and launch plans.
Ability to prioritize and manage multiple projects/initiatives.
Proactively takes initiatives where project/program gaps are identified.
Excellent verbal and written communication skills with demonstrated ability to communicate clearly and effectively.
Demonstrates strong personal presentation skills.
Passionate, flexible, and customer focused.
Demonstrates the ability to successfully complete a wide range of projects.
Handles customer complaints with tact and diplomacy.
Excels in establishing clear performance objectives and evaluation criteria.
This position requires moderate travel (25-30%)


BS or BA required.
5+ years of biopharmaceutical industry experience in MS with a proven history of increasing responsibilities and accomplishments.