Title: MS Patient Support Lead
If you are interested in the below position, please send your resume to [email protected] and REFERENCE THE POSITION TITLE within the subject line.
This position will be responsible for leading the TG Therapeutics reimbursement and patient services hub in MS. The MS Patient Support Lead will be accountable for ensuring that the reimbursement hub compliantly provides the highest level of customer service to patients and healthcare providers. This leadership role will also identify and lead strategic projects and initiatives, collaborate cross-functionally, and execute creative access and reimbursement solutions.
––Work collaboratively with the Patient Support team in the areas of program development and strategic planning to ensure efficient patient access to financial and insurance-related service offerings.
––Liaison between hub, co-pay vendor, and Patient Assistance Program pharmacy partner, responsible for managing day-to-day operations with a focus on operational excellence.
––Conduct regular site visits to hub/reimbursement vendor(s) and participate in regularly scheduled cadence meetings, to ensure program operational effectiveness and compliance.
––Collaborate with various internal and external functions on the design, development and execution of the Patient Assistance Program and Commercial Co-pay Programs. Partners include but are not limited to Market Access, Legal and Compliance, Commercial Operations, Marketing, and Medical.
––Manage third-party vendor relationship(s) and participate in the hiring, training and deployment of the reimbursement vendor team(s).
––Partner with legal, compliance, and regulatory teams to develop compliant program business rules, SOPs, call scripting and training.
––Ensure that all programs, services and performance metrics are in accordance with the organizational policies and federal and state laws and regulations.
––Serve as a reimbursement and access expert to other departments within the organization, providing information on reimbursement insights and trends and collectively seek solutions that will positively impact the program.
• Collaborate with the hub’s Training and Quality Assurance team to assure reimbursement counselors are compliantly meeting the needs of patients and HCPs.
––Maintain responsibility and integrity of the program’s business rules and SOPs and assure that they are compliantly carrying this out in day-to-day interactions and case management documentation.
––Analyze performance dashboard and identify program trends. Lead operational enhancements, driving program effectiveness.
––Prioritize, manage, and assure project timelines, deliverables and objectives are met.
––Effectively establish clear performance objectives and evaluation criteria; manage program performance against contractual agreements.
– Serve as the disease area expert and providing support to cross functional team members, including onboarding and review of materials
––7+ years of biopharmaceutical industry experience or equivalent with a proven history of increasing responsibilities and accomplishment
––Strong business acumen and broad knowledge of market access.
––Experience working with patient support program(s) and hub operations and successful track record managing reimbursement vendor(s).
––In-depth knowledge of compliance and regulatory landscape.
––Robust knowledge of reimbursement landscape for buy-and-bill products.
––Excels in intercommunications and interactions.
––Takes prompt action to meet organizational cost objectives and excels in making resource-allocated decisions.
––Develops creative and successful strategies.
––Makes sound decisions when faced with multi-faceted problems.
––Displays industriousness, conscientiousness and dependability in performing tasks.
––Displays a strong commitment to the organization’s mission and values.
––Seeks feedback from all levels of the organization.
––Demonstrates a high level of initiative and continuously implements innovate solutions.
––Excels in training and motivating people.
––Demonstrates strong personal presentation skills and delivers presentations with impact.
Can travel domestically and internationally approximately 25% of the time (post-pandemic).
• Willingness and ability to travel domestically and internationally, as required.
BS or BA required